Privacy Policy
This page explains how Memiserve handles personal information in a clear, practical way. It is written to help website visitors, prospects, and clients understand what information we use and why.
Scope and Who We Are
This Privacy Policy applies to Memiserve's website, contact forms, quotation requests, newsletters, live chat tools, support interactions, and related business communications.
This Privacy Policy also applies to authorised users of Memiserve applications, Google Sign-In integrations, and customer systems developed, integrated, hosted, supported, or managed by Memiserve.
Memiserve provides digital, website, business email, IT support, cloud, and related business technology services. In this policy, 'we', 'our', and 'us' mean Memiserve. 'You' means any visitor, client, or individual whose information we process.
This policy explains what information we collect, why we collect it, how long we keep it, who we may share it with, and the choices available to you.
Information We Collect
Contact details such as your name, business name, email address, telephone number, address, and any information you include when contacting us.
Service and enquiry information such as the services you are interested in, your project requirements, quotations requested, support history, and records of our communications.
Technical and usage information such as IP address, browser type, device information, approximate location, pages visited, referral source, and interactions with our website or embedded tools.
Marketing and communication preferences such as whether you subscribe to our newsletter, request follow-up, or opt out of promotional messages.
Client account or operational data that you intentionally provide to us when we set up, maintain, migrate, or support services on your behalf.
How We Collect Information
Directly from you when you complete a contact form, request a quotation, call us, email us, chat with us, subscribe to updates, or otherwise communicate with us.
Automatically through cookies, analytics, logs, security tools, and third-party widgets that help us understand traffic, prevent abuse, and improve website performance.
From business interactions such as meetings, service discussions, proposals, support tickets, onboarding, invoicing, and account management activities.
From third-party platforms you choose to use with us, for example domain providers, email platforms, hosting providers, live chat tools, newsletter systems, or payment and service delivery platforms.
Why We Use Personal Information
To respond to enquiries, prepare quotations, deliver requested services, manage support, and maintain our relationship with you.
To operate, secure, monitor, and improve our website, systems, content, communications, and customer experience.
To send service updates, administrative notices, invoices, renewal reminders, and, where permitted, marketing or newsletter communications.
To comply with legal, accounting, tax, regulatory, contractual, and security obligations, and to protect our business, clients, users, and systems from misuse or fraud.
Legal Grounds for Processing
Where applicable, we process personal information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
We may also process information where it is necessary for our legitimate interests, such as operating our business, improving services, responding to enquiries, keeping records, securing our systems, and preventing misuse.
Some processing is required to comply with legal obligations, including financial record keeping, fraud prevention, and regulatory or lawful requests.
Where consent is the appropriate basis, such as certain marketing communications or optional cookies, you can withdraw that consent at any time.
Data Retention and Security
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including service delivery, follow-up, legal compliance, record keeping, dispute handling, and security.
Retention periods vary depending on the type of information, the nature of the service, contractual obligations, and legal or tax requirements.
We use reasonable administrative, organisational, and technical safeguards to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.
Google Sign-In and Google User Data
Memiserve uses Google Sign-In for Memiserve applications and authorised customer systems developed, integrated, hosted, supported, or managed by Memiserve. Google Sign-In verifies a user’s identity and connects it to the correct authorised account.
When a user chooses “Continue with Google”, Memiserve may receive a unique Google account identifier, primary email address and email-verification status, full name, and profile picture where it is included in authorised profile information. Memiserve uses the openid, email, and profile OAuth scopes to receive basic identity information. Where required, the application may also request authentication-strength claims to protect connected systems. Memiserve never receives a user’s Google password. We use this information only to verify identity, match an authorised account, grant access, personalise the account interface, maintain account security, and prevent unauthorised access.
Where enabled, Google may also provide information about the authentication methods used to sign in ( amr) and the time at which authentication occurred ( auth_time). Memiserve uses these claims only to determine whether authentication satisfies the security requirements of the connected system and whether additional verification is required. These claims are not used for advertising, marketing, profiling, credit decisions, or training general-purpose artificial intelligence models.
These standard Google Sign-In scopes do not give Memiserve access to Gmail messages, Google Drive files, Google Calendar, Google Contacts, Google Photos, or Google passwords.
Basic Google identity information may be stored in the relevant Memiserve account record, the customer system’s account record, or both, while the account remains active. It may be retained after deactivation or deletion where necessary for security, contractual, legal, record-keeping, or dispute-handling purposes; otherwise it is deleted or anonymised in accordance with the applicable system’s retention arrangements. Authentication information is used only to validate identity and establish an authorised session; it is not used to access unrelated Google services.
For an authorised customer system, Memiserve may process basic Google identity information with the organisation responsible for that system. That processing and sharing is limited to what is necessary to authenticate the user, manage the authorised account, provide the system’s features, maintain security, or meet applicable contractual or legal requirements.
Users may revoke Memiserve’s Google Account access through their Google Account settings, which may prevent Google Sign-In to connected systems but does not automatically delete an existing account record. Users may stop using Google Sign-In and contact info@memiserve.com to request access to, correction of, or deletion of stored personal information, subject to applicable legal and contractual requirements.
Memiserve does not sell, rent, or share Google user data for unrelated advertising or marketing purposes. Google identity information is not used for credit decisions or training general-purpose artificial intelligence models.
Memiserve’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.
Your Choices and Rights
Depending on the applicable law and the nature of our relationship with you, you may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion, object to certain processing, or ask us to restrict processing.
You may opt out of marketing emails by using the unsubscribe link where available or by contacting us directly.
If you believe your information has been handled improperly, you may contact us first so we can review and address the issue.
International Transfers, Children, and External Links
Some of the tools and service providers we use may process information outside your country. Where that happens, we rely on appropriate contractual, organisational, or practical safeguards suited to the service involved.
Our website and services are intended for business and general professional use and are not directed to children. We do not knowingly collect personal information from children without appropriate authority.
Our website may link to third-party websites or platforms. We are not responsible for the privacy practices of those external sites.
Updates and Contact Information
We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal obligations, or technology. The latest version will be posted on this page with the updated effective date.
For privacy questions, access requests, or complaints, contact Memiserve at info@memiserve.com or call +250 783 840 688. You can also write to us via the contact details published on our website.